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FREQUENTLY ASKED QUESTIONS



F.A.Q.

How do I wash my Play Out underwear?

All care instructions are included on the label inside your Play Out underwear. Machine wash in cold water with like colors. We recommend laying flat to air-dry or line-drying. Do not Iron. Do not Bleach.

What size should I buy?

Please refer to our sizing chart, or contact us with any questions.

What is the difference between the Boxer Brief and Trunk style cuts? Or the Bikini/Pouch Bikini or Thong/Pouch Thong styles? 

Under the detailed description for each product, you can see a fit description for all of our styles. We offer two basic cuts in three different styles - one offers a flat-front, and the other a 'pouch' style front design.For our Boxer Brief, Bikini and Thong styles, the front cut does NOT provide opening or extra space in front, compression or hold.For our Trunk, Pouch Bikini and Pouch Thong styles, the front cut provides extra space for equipment, without a flap opening. The boxer brief style features a center-seam down the back, while the trunk style does not have a back seam. 

Will you be making larger sizes?

We are committed to being size-inclusive, and all new styles are released in sizes XS-5X. Older styles may be available in S-2X, but we are always expanding our offerings. When we sell out of a size, it may no longer be listed for that item. 

I have a question. How do I contact you?

You can contact us. Please allow a few hours for response during working hours, 9am – 5pm. Email received on weekends or holidays will be responded to by the next working day.

Can I order by mail or phone?

At this moment, we only offer underwear for sale on our website. If you are having trouble completing your order or are experiencing technical difficulties, please Contact Us.  

How long will my shipment take, and can I get rush delivery?

Please refer to our Shipping Information page for a table explaining the shipping rates, timelines, and tracking information.

Do you have a retail location?

At this time, Play Out Underwear is only available for purchase on our retail e-commerce website. We will have pop-up sales events at select locations, events, and parties throughout the year. Please join our mailing list to find out if we are having a pop-up in your area! We would love to see you there!

Can I become a US retailer of Play Out Underwear?

Yes! We would love to speak with you more. Please contact us.

How do I subscribe to the Play Out email list?

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