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FREQUENTLY ASKED QUESTIONS



How do I wash my Play Out product?

All care instructions are included on the label inside your Play Out product. Machine wash in cold water with like colors. We recommend laying flat to air-dry or line-drying. Do not Iron. Do not Bleach.

What size should I buy?

Please check our size charts on each product page or listed on the right side of the SHOP dropdown in the navigation. Feel free to contact us with any questions at info@playoutapparel.com 

What is the difference between the Pouch Front and Flat Front cuts?  

Under the detailed description for each product, you can see a fit description for all of our styles. We offer flat front (no extra space in front) and pouch front (if you need space in front) in all our underwear as well as certain streetwear when needed (leggings). We do not have any openings in the fronts of our underwear. 

Will you be making larger sizes?

We are committed to being size-inclusive, and all new styles are released in sizes XS-5X. Older styles may be available in S-2X, but we are always expanding our offerings. When we sell out of a size, it may no longer be listed for that item. 

I have a question. How do I contact you?

You can contact us. Please allow a few hours for response during working hours, 9am – 5pm. Email received on weekends or holidays will be responded to by the next working day.

Can I order by mail or phone?

At this moment, we only offer underwear for sale on our website. If you are having trouble completing your order or are experiencing technical difficulties, please Contact Us.  

How long will my shipment take, and can I get rush delivery?

Please refer to our Shipping Information page for a table explaining the shipping rates, timelines, and tracking information.

Do you have a retail location?

At this time, Play Out Underwear is primarily available for purchase on our retail e-commerce website. We will have pop-up sales events at select locations, events, and parties throughout the year. Please join our mailing list to find out if we are having a pop-up in your area! We would love to see you there!

Can I become a US retailer of Play Out Underwear?

Yes! We would love to speak with you more. Please contact us.

How do I subscribe to the Play Out email list?


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